All Moonlight products have a warranty period of 2 years that covers the original owner who holds a valid proof of purchase.
We understand that sometimes faults can appear, if a product fails due to manufacturing faults or material defects, we will repair the item free of charge or replace at our discretion.
If the item has been inappropriately used or wrongly stored, then the item does not fall under our warranty. Normal wear and tear is also not covered by Warranty.
Moonlight requires all faulty products to be shipped back to us. If your item is a valid claim and within warranty period then we will send you a shipping returns label.
If you have no proof of purchase and/or the item is not a valid claim and out of warranty then you are required to pay the shipping return fee.
If you are experiencing a problem with one of your Moonlight products and the item was purchased directly from us then please fill out this form and we will reply to you within 2 working days.
If you purchased your Moonlight product via a third party, please contact the store directly and we will work with their staff to respond to your request.
SKIS - If a manufacturing fault is found, the skis can be replaced or repaired at Moonlight's discretion. The warranty does not cover damage to the skis caused by strong impacts due to improper use or falls, damage or snapped skis caused by uncontrolled impact and/or crashes.
This warranty also does not cover damage caused by water infiltration due to abrasions on the sidewall or unsealed ski-binding holes, fading of the graphics, damage resulting from improper mounting or mounting of a binding with incorrect screws or bindings ripping out of the skis due to incorrect mounting.
Moonlight Mountain Gear AS
*please contact us using the Claims Form before returning any items to us.