Customer Service Specialist

The Company

Moonlight designs the gear that redefines the limits in the mountains, with an expertise in lighting and skiing. The company requires an experienced Customer Service Professional to complement our CS team. The position is open either for a three months duration or full time. It is located in Burfjord, Norway.

The Role

The ideal person for this role will:

  • Act as an initial point of contact and member of the CS Team while assisting with all customers
  • Deliver exemplary customer service in a professional manner
  • Provide timely communication with customers via email or phone, regarding returns, order processing, online registration and product enquiries
  • Keep abreast of product characteristics, future stock deliveries, promotions and customer service policies
  • Liaise with the management, shipping and finance functions to resolve customer queries
  • Observe at all times customer confidentiality and company policy surrounding data protection and security
  • Comfortable with working flexible hours, in an advance planned shift format

      The Candidate

      The ideal candidate will have the following skills and qualities:

      • Ability to improve working processes in a fast growing company and develop ideas to improve the customer experience
      • Articulate solutions with excellent writing skills
      • Attention for detail and good organisational skills
      • Previous experience of a back office web system or content management system is desirable but not essential
      • Knowledge of Data Protection policies is desirable but not essential
      • The ability to manage time effectively with a diverse workload

        Interested? Send your resume and cover letter at careers@moonlightmountaingear.com

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