Customer Service Specialist

The Company

Moonlight designs the gear that helps people get outside and explore further. The company has secured funding and built an ambitious plan of development with new headquarters in Åndalsnes, a town on the west coast of Norway. Moonlight is looking for an experienced Customer Service Professional to complement our CS team. This position opening is for a duration of six months.

The Role

The ideal person for this role will be able to quickly integrate and collaborate with our team to deliver solutions, resources, and support.  


  • Act as an initial point of contact and member of the CS Team while assisting with all customers
  • Deliver exemplary customer service in a professional manner
  • Provide timely communication with customers via email or phone regarding returns, order processing, online registration and product enquiries
  • Keep up with product characteristics, future stock deliveries, promotions and customer service policies
  • Liaise with the management, shipping and finance positions to resolve customer queries
  • Observe customer confidentiality and company policy surrounding data protection and security
  • Ability to work flexible hours in an advance planned shift format

The Candidate

The ideal candidate will have the following skills and qualities:

  • Ability to improve working processes in a fast-growing company and develop ideas to improve the customer experience
  • Articulate solutions with excellent writing skills
  • Possessing good organizational skills with a high attention to detail
  • Ability to manage time effectively with a diverse workload of various tasks
  • Desirable but not essential: previous experience with a back office web system or content management system
  • Desirable but not essential: deep knowledge of Data Protection policies

Interested? Send your resume and cover letter to careers@moonlightmountaingear.com

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